Deputy Manager – Technical Service, Personal Care

Role Overview

• Serve as the gatekeeper for all R&D and technical exchanges between customers and BASF.
• Develop appropriate solutions in lab and present technical proposals, new concepts, and application ideas tailored to customer needs.
• Support implementation of these solutions at customer sites through trials, formulation guidance, and troubleshooting.
• Provide technical consulting, training, and hands-on support to customers.
• Develop and execute proactive technical service strategies that enhance long-term customer loyalty.
• Identify customer-driven innovation opportunities and emerging application fields specific to Personal Care.
• Lead joint development projects with customers, ensuring strong project management and full accountability for deliverables.
• Manage and mitigate product and process risks, ensuring compliance with technical and regulatory standards.
• Influence key decision-makers within customer organizations and internally within BASF to drive technical and commercial progress.
• Build and maintain strong, strategic, long-term relationships with key accounts across R&D, procurement, marketing, operations, and leadership.
• Act as the liaison between customer teams and internal BASF functions to ensure smooth communication and high customer satisfaction.
• Enhance the technical capability of the sales team and distributor teams through structured trainings, coaching, and joint customer visits.
• Follow and promote BASF’s Environmental, Health, and Safety (EHS) practices during all technical service activities. Ensure all technical recommendations meet regulatory and safety guidelines relevant to Personal Care products.

Requirements

• Degree in Chemistry, Chemical Engineering, Cosmetic Science, or related discipline
• Experience in technical service, formulation development, or application support in Personal Care
• 8 to 12 years
• Strong understanding of Surfactants, UV filters, Bio actives, Emollients and other Personal Care ingredients
• Hands-on experience with lab formulations and customer trials
• Strong communication, influencing skills, and project management capabilities

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities
• Flexible working arrangements