Lead our project delivery efforts and partner with sales on business development
Ensure our clients receive exceptional, effective solutions that enhance both end-customer and employee experiences and efficiencies
Build and shape our consulting team, driving business growth through innovative strategies and successful project delivery
Manage and actively contribute to the successful delivery of consulting projects
Manage project timelines, budgets, and resource allocation effectively
Monitor key performance indicators to assess the impact of process changes

15+ years of relevant experience, including at least 5 years of experience as a CX Consulting Director, preferably within a consulting or agency environment.
Strong portfolio showcasing successful consulting projects and strategies.
Strong leadership and management skills, with the ability to inspire and motivate a team.
Project management skills, with the ability to prioritize tasks, meet deadlines, and manage resources effectively.
In-depth knowledge of customer experience, business strategy, operations management
A passion for delivering exceptional consulting services and a continuous drive to stay updated with industry trends.
Minimum Bachelor’s level degree required; Master’s degree preferred.
Preferred: Proficiency in Design Thinking facilitation (Digital and non-digital products)
Preferred: Certification in process excellence methodology such as Lean, Six Sigma, Agile, etc
Preferred: Experience working with CX technology platforms such as AWS, Cisco, Genesys, Google, or Microsoft

Director, Strategy – Operations

Key skills