Understand no code automation concepts and CI/CD pipelines for Cloud Deployments
Develop no code automation / Logic Apps (Lambda Functions/ Azure functions)
Understand programming languages such as Python, JavaScript, bash, powershell, C#
Managing code repositories and performing peer code reviews
Ability to maintain the code hygiene and writing test cases for the solutions.
Assist with proof of concepts for strategic and enterprise customers
Work side-by-side with our technical account managers to design, build, and deploy complex integrations for our customers
Establish partnerships and strategic relationships with contacts at our biggest brands
Time management is critical and should be able to manage multiple tasks/projects simultaneously.
Analyze and audit existing Helpshift implementations for the purpose of making improvements
Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
Work collaboratively with Account Managers, Technical Account Managers, Customer Success Managers, and Sales to ensure customers’ overall success with the product
Collaborate with project managers to ensure sprint planning is completed on time and project deliverables are trackable in JIRA
Continually optimize the overall implementation processes with improvements to documentation, trainings, demos and other customer-facing content.

You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
You are proficient with any of: Python, Go, C#, Node.js, Powershell
You are proficient with deploying cloud solutions on AWS or Azure (preferred)
You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
You are exceptionally organized and a project manager at heart
You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
You are curious about complex systems and a natural problem solver
Bonus points for previous experience in a support role or call center experience.

Implementation Specialist

Key skills