Key skills
Workday
About this role
Role Overview
- Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR
- Properly utilize knowledge base to research and provide responses in an efficient and timely manner
- Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries
- Provide professional and timely service to internal audit requests
- Participate in ongoing training relative to the functional area
Requirements
- HS Diploma required
- 2 years of related experience and/or training
- Knowledge of employee benefits, COBRA and other federal/regulatory requirements
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
Benefits
- Values-based culture
- Upward mobility
- Professional development opportunities