Advanced Technical Support Technician – Ramp-Up Technician
Portugal
Full Time
2 hours ago
H1B Sponsor
Key skills
Communication
About this role
Role Overview
The Advanced Technical Support Technician (Ramp-Up Technician) is responsible for supporting the ramp-up phase of machines and production processes.
This includes performing failure analyses, defining machine setpoints, and implementing improvements to optimize performance indicators (KPIs).
The role also involves supporting the Ramp-Up Engineer in preparing failure reports for suppliers, installing components, training production teams, and participating in key activities such as FAT and SAT.
Diagnose and resolve advanced machine failures, identifying key improvement opportunities to optimize machine performance and ergonomics.
Conduct in-depth analyses of complex issues and collaborate in developing measures to improve machine ergonomics, efficiency, and capacity.
Demonstrate advanced knowledge of machine components and technologies, translating this expertise into comprehensive training for technical and operational teams.
Lead machine setup, adjustments, advanced changeovers, and troubleshooting, ensuring smooth operational integration.
Provide specialized technical support during FAT and SAT phases, ensuring alignment with project requirements and operational objectives.
Design and deliver advanced training programs for technical teams, focused on advanced machine functions, maintenance, and troubleshooting techniques.
Act as the primary point of contact for advanced troubleshooting of PLCs, electrical and mechanical issues, proposing modifications or program adjustments when necessary.
Coordinate maintenance routines (when required), ensuring efficiency and compliance with operational requirements.
Demonstrate experience with pneumatic and vacuum systems across different technologies (e.g., Festo).
Requirements
Technical education in mechanical engineering, electrical engineering, or related fields.
More than 4 years of experience in technical roles, preferably in environments with automated machines.
Strong troubleshooting skills, especially with HMI and PLC systems.
Experience in machine installation, maintenance, and process improvement.
Basic proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
Ability to read and interpret technical drawings and documentation.
Strong problem-solving ability.
Experience installing mechanical, electrical, and pneumatic components.
High attention to detail in recording changes, troubleshooting, and training materials.
Ability to identify potential issues and act proactively.
Strong teamwork and communication skills.
Adaptability to dynamic project requirements and production demands.
Commitment to compliance with Quality (QA) and EHS standards.
Benefits
Participate in supplier training to gain in-depth knowledge of new machines.
Availability for recurring travel throughout the year (up to 45 days).