Advanced Technical Support Technician – Ramp-Up Technician

Role Overview

• The Advanced Technical Support Technician (Ramp-Up Technician) is responsible for supporting the ramp-up phase of machines and production processes.
• This includes performing failure analyses, defining machine setpoints, and implementing improvements to optimize performance indicators (KPIs).
• The role also involves supporting the Ramp-Up Engineer in preparing failure reports for suppliers, installing components, training production teams, and participating in key activities such as FAT and SAT.
• Diagnose and resolve advanced machine failures, identifying key improvement opportunities to optimize machine performance and ergonomics.
• Conduct in-depth analyses of complex issues and collaborate in developing measures to improve machine ergonomics, efficiency, and capacity.
• Demonstrate advanced knowledge of machine components and technologies, translating this expertise into comprehensive training for technical and operational teams.
• Lead machine setup, adjustments, advanced changeovers, and troubleshooting, ensuring smooth operational integration.
• Provide specialized technical support during FAT and SAT phases, ensuring alignment with project requirements and operational objectives.
• Design and deliver advanced training programs for technical teams, focused on advanced machine functions, maintenance, and troubleshooting techniques.
• Act as the primary point of contact for advanced troubleshooting of PLCs, electrical and mechanical issues, proposing modifications or program adjustments when necessary.
• Coordinate maintenance routines (when required), ensuring efficiency and compliance with operational requirements.
• Demonstrate experience with pneumatic and vacuum systems across different technologies (e.g., Festo).

Requirements

• Technical education in mechanical engineering, electrical engineering, or related fields.
• More than 4 years of experience in technical roles, preferably in environments with automated machines.
• Strong troubleshooting skills, especially with HMI and PLC systems.
• Experience in machine installation, maintenance, and process improvement.
• Basic proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
• Ability to read and interpret technical drawings and documentation.
• Strong problem-solving ability.
• Experience installing mechanical, electrical, and pneumatic components.
• High attention to detail in recording changes, troubleshooting, and training materials.
• Ability to identify potential issues and act proactively.
• Strong teamwork and communication skills.
• Adaptability to dynamic project requirements and production demands.
• Commitment to compliance with Quality (QA) and EHS standards.

Benefits

• Participate in supplier training to gain in-depth knowledge of new machines.
• Availability for recurring travel throughout the year (up to 45 days).