Payment Operations Officer

Role Overview

• Allocate daily manual funding methods to client accounts in a timely manner
• Process all withdrawals within the day and notify clients upon completion
• Liaise with banks and third‑party payment providers as required
• Monitor and respond to client enquiries via Salesforce to ensure prompt and accurate processing of deposits and withdrawals
• Conduct general AML‑related transaction monitoring
• Perform AML, fraud, and jurisdictional checks on withdrawals prior to processing
• Monitor fraudulent transactions and take appropriate actions in line with compliance policies
• Escalate suspected AML/TF/Fraud cases to Compliance
• Submit UARs when necessary
• Respond to chargeback disputes
• Uphold Pepperstone’s Terms & Conditions by conducting name matching across payment providers
• Download banking and PSP transaction statements for daily reconciliations
• Identify and correct misapplied deposits
• Process daily cash adjustments

Requirements

• Fluency in English (additional languages are a plus)
• Qualification in Accounting, Finance, Business, or related fields (preferred)
• Excellent communication skills
• High attention to detail and accuracy
• Strong problem‑solving abilities and a commitment to continuous improvement
• Ability to stay calm under pressure
• Intermediate Microsoft Excel skills
• Ability to thrive in a dynamic global team and live the Pepperstone values

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option – work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Employee Assistance Program & Wellbeing Initiatives