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Payment Operations Officer at Pepperstone | JobVerse
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Payment Operations Officer
Pepperstone
Website
LinkedIn
Payment Operations Officer
Santiago, Washington, United States of America
Full Time
3 weeks ago
No H1B
Apply Now
Key skills
Salesforce
Communication
About this role
Role Overview
Allocate daily manual funding methods to client accounts in a timely manner
Process all withdrawals within the day and notify clients upon completion
Liaise with banks and third‑party payment providers as required
Monitor and respond to client enquiries via Salesforce to ensure prompt and accurate processing of deposits and withdrawals
Conduct general AML‑related transaction monitoring
Perform AML, fraud, and jurisdictional checks on withdrawals prior to processing
Monitor fraudulent transactions and take appropriate actions in line with compliance policies
Escalate suspected AML/TF/Fraud cases to Compliance
Submit UARs when necessary
Respond to chargeback disputes
Uphold Pepperstone’s Terms & Conditions by conducting name matching across payment providers
Download banking and PSP transaction statements for daily reconciliations
Identify and correct misapplied deposits
Process daily cash adjustments
Requirements
Fluency in English (additional languages are a plus)
Qualification in Accounting, Finance, Business, or related fields (preferred)
Excellent communication skills
High attention to detail and accuracy
Strong problem‑solving abilities and a commitment to continuous improvement
Ability to stay calm under pressure
Intermediate Microsoft Excel skills
Ability to thrive in a dynamic global team and live the Pepperstone values
Benefits
Competitive salary structure including company bonus scheme
Genuinely collaborative and friendly culture
Flexible and hybrid working
Remote working option – work from anywhere for up to 6 weeks per year
Ongoing personal development & learning opportunities
3 paid volunteering days per year & Workplace Giving Program
Periodic recognition and reward programs for outstanding performance and achievements
Frequent events and celebrations
Employee Assistance Program & Wellbeing Initiatives
Apply Now
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