Senior Manager, Customer Advocacy

Role Overview

• Design and launch Tempo’s customer advocacy program: how it’s structured, how advocates are recruited and recognized, and how we measure whether it’s working
• Own the tech stack decisions that make this program run. You’ll evaluate, select, and implement the right platforms, with an eye toward AI-powered tools that automate the manual work, like intelligent reference matching, advocate identification from health and sentiment signals, and AI-assisted content production
• Set goals, measure results, and report progress to leadership regularly
• Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences
• Build real relationships with those customers, not just reaching out when you need something
• Develop a mix of advocates across industries, company sizes, and use cases so Sales always has a relevant, well-matched reference to share
• Work with customers to produce case studies, video stories, and written testimonials that show what Tempo actually delivers for real teams
• Grow the volume and quality of Tempo’s reviews on sites like G2 and TrustRadius
• Find and prepare customer speakers for webinars, events, and other marketing programs
• Make sure Sales has what they need for active deals, with the right advocate matched to the right opportunity automatically, not by you hunting through a spreadsheet
• Partner with Content, Demand Generation, Product Marketing, and Sales Enablement so customer stories are used across the business, not just sitting in a folder somewhere
• Bring the customer perspective into conversations across the organization
• Over time, build a community space where Tempo advocates can connect with each other and with us

Requirements

• 5+ years of experience in customer marketing, advocacy, or customer success at a B2B SaaS company
• You’ve built a customer advocacy program before. Not inherited one, not contributed to one but actually built one from scratch. This is a hard requirement.
• Experience owning tech stack decisions for an advocacy or customer marketing program. You know how to evaluate tools, make a recommendation, and implement without a lot of hand-holding
• Genuine curiosity about AI and how it applies to this work. You look for ways to automate the repetitive stuff so you can focus on what actually requires a human
• A track record of creating customer content and reference programs that Sales teams actually use
• You know how to build trust with customers and make them feel like partners, not a resource to tap
• You get things done without needing everything to be perfectly defined first
• Strong project management skills; you can manage a lot of moving pieces without things slipping through the cracks
• Comfortable with tools like Salesforce, Gainsight, and peer review platforms (G2, TrustRadius)
• A clear communicator, whether you’re writing a case study, talking to a customer, or presenting to leadership
• You can connect what you’re doing to business outcomes, not just activity metrics.

Benefits

• Remote First work environment
• Unlimited vacation in most of our locations!!
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program
• And so much more!