Customer Technical Support Specialist, Informatics

Role Overview

• Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone
• Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements
• Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database

Requirements

• Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology or equivalent
• 3+ years' experience working with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware
• Ability & willingness to work holidays, some weekends and on-call shifts

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)