Provide technical support to customers through telephone and other forms of communication
Provide resolutions to hardware, software, assay and training related calls
Distinguish between hardware, reagent, and software issues
Mentor and provide peer assistance for routine troubleshooting

Associate, bachelor's, master’s or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
5+ years of lab or field experience required
Ability to clearly articulate and provide directions over the phone or via email
Previous troubleshooting experience on electromechanical instrumentation is a plus
Previous experience in a medical technology call center or experience in a medical laboratory is a plus
Experience in a Customer Service environment

Advanced Customer Technical Support Specialist, 2nd Shift

Key skills