Key skills
AIProject ManagementCommunicationRemote Work
About this role
Role Overview
- Own pilot discovery, scoping and delivery
- Partner with the account team throughout the engagement
- Collaborate with customers to optimise the building blocks for successful AI adoption
- Configure AI product features and build integrations as needed
- Interface with Product to flag feature dependencies and request assistance to manage product gaps
Requirements
- Strong Zendesk product knowledge (mandatory)
- Previous experience in consultancy roles
- Highly technical (some basic coding skills)
- Experienced in project management (structured delivery)
- Proactive, outcome-driven mindset
- Excellent communication and storytelling ability to articulate both technical details and business outcomes
Benefits
- Competitive pay
- Health insurance
- Flexible working hours
- Remote work
- Dynamic parental leave plans