Design and implement our organization’s metrics program that tracks performance and proactively identifies and resolves challenges.
Develop performance dashboards providing real-time visibility into delivery quality, resource utilization, partner performance, and business health
Partner with team leaders to establish our operating model and review cycles that track business performance. This model will inform capacity, quality, and business outcomes
Identify and drive process improvement initiatives to streamline and track complex business processes.
Assist in creating pricing and revenue models for various service offerings
Transform operational insights into strategic recommendations for executive leadership

8+ years of experience in business operations, with at least 3 years in a leadership role
Proven expertise building metrics infrastructure and performance management systems from the ground up
Strong analytical skills with demonstrated ability to develop coverage models, capacity planning frameworks, and data-driven decision tools
Experience with CRM systems (Salesforce strongly preferred) and business intelligence tools
Track record of implementing standardized processes in high-growth professional services or consulting organizations
Exceptional stakeholder management skills—you can influence without authority and drive alignment across functional leaders
Strong project management skills with the ability to manage multiple concurrent initiatives
Experience building something from nothing—creating metrics infrastructure, operational frameworks, or business processes where none existed
Ability to tell stories with data—transforming complex analytics into clear insights that drive action
Comfortable with ambiguity and can establish structure in fast-moving environments
Balance rigor with pragmatism—knowing when to deploy a spreadsheet versus building enterprise infrastructure.

A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs.
A flat 3% contribution to your retirement account
A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority.
Competitive compensation
Generous parental, medical, and bereavement policies
401K contribution and stock options
Full medical, dental, and vision benefits
New Hire Swag and IT Welcome boxes
Structured semi-annual 360° performance reviews

Director of Customer Solutions – Engineering Operations

Key skills