Serve as the primary point of entry for all system administration requests within your assigned customer environments.
Partner directly with customers to ensure each environment is reviewed, tested, and fully aligned with every Clariti and Salesforce release, anticipating risk and proactively identifying optimization opportunities.
Proactively communicate required activities, prepare customers for upcoming changes, and ensure they are properly enabled for each update.
Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management, with accountability for overall system health and stability.
Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts, ensuring updates are executed accurately and efficiently.
Manage customer expectations with clarity and professionalism to deliver an exceptional customer experience.
Partner with leadership and cross-functional teams to navigate politically sensitive or highly complex technical issues, ensuring timely resolution and customer confidence.
Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality.
Contribute to and expand knowledge base materials to drive operational efficiency and empower the broader support community.
Provide support to the wider Technical Support team as we scale and expand our capabilities.

3-5+ years of experience in Salesforce system administration within complex SaaS environments
3+ years of customer-facing technical experience, managing production environments, and driving change enablement
Strong expertise in release management, environment strategy, and governance best practices
Hands-on experience with sandbox refreshes, access management, utilization monitoring, and environment health optimization
Proven ability to troubleshoot and implement technical solutions in partnership with support and engineering teams
Experience managing integrations and understanding third-party system dependencies
Ability to work within established SOPs while proactively identifying process improvements
Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, actionable guidance
Strong stakeholder management skills and the confidence to navigate high-visibility or politically complex issues
Highly organized, detail-oriented, and proactive in preventing issues before they impact customers
Collaborative team player who thrives in cross-functional environments
Continuous learner with a passion for deepening product and platform expertise
Nice-to-have: Salesforce Administrator Certification

Salesforce System Administrator

Key skills