Deliver engaging, interactive learning sessions for clients regarding system functionality
Deliver high-impact software demonstrations
Develop functional knowledge of Operations processes tied to system training
Develop live virtual and/or on-demand training for new system features and functionality
Facilitate technical training onsite when necessary (occasional)
Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners
Maintain subject matter expertise on cutting-edge training methodologies, including live and virtual instructor-led best practices
Provide best-in-class customer service and resolution to client and internal team member questions and requests
Identify and propose training initiatives to improve learner experience, retention, and adoption of systems/processes
Ensure training library and live training materials are updated as needed to incorporate system enhancements and process improvements
Actively participate in system enhancement meetings and assist with initial testing as needed to serve as subject matter expert on updates to systems.

Bachelor's with 2-5 years (or commensurate experience)
2+ years of virtual technical training experience incorporating engaging, interactive elements
Ability to convey complex technical concepts in simple, easy-to-understand language
Strong relationship-building skills
Strong organization skills and efficient time and priority management
Excellent verbal and written skills with exceptional attention to detail
Self-directed and proactive, anticipating learner questions and customer needs
Knowledge and proficiency in adult learning; ability to create high-level training courses that incorporate experiential learning activities to meet the needs and culture of the audience (generic and customized); proficient in facilitating professional training programs; ability to handle confidential and sensitive information with the appropriate discretion.

Technical Instructional Designer

About this role