About this role

Lead the design strategy and execution for our customer support ecosystem.
Collaborate with cross-functional teams to create intuitive and visually appealing solutions.
Ensure solutions are highly functional and enhance the customer experience.

Proven ability to lead high-impact design initiatives at a senior level.
Lead the end-to-end design process for the customer support ecosystem.
Deep understanding of user-centered design principles, usability, and accessibility standards.
Proven ability and desire to conduct and coordinate user research and usability testing.
Proficiency in design tools like Figma and Miro.
Fluency with AI prototyping tools like V0, Magic Patterns, Claude Code etc.
Strong communication skills and ability to work effectively in cross-functional teams.
Drive strategic design initiatives and mentor junior designers.

Senior Product Designer – Customer Support Experience

Key skills