Orchestrate and manage deployments and technical integrations for planned or unplanned environment changes such as software application upgrades.
Conduct and oversee OS patching activities for all our payor implementation customers.
Manage or create Salesforce, Service Now, Jira tickets for various scenarios per the Change Management processes.
Advise and assist the customer with adopting the best release management practices.
Ensure the environment is in a last well-known good state and leverage appropriate technical teams to troubleshoot and resolve environmental issues.

Bachelor’s degree in computer science, information systems, or similar discipline or the equivalent combination of education and experience
At least 7 years of technical software implementation experience including set up of environments for application migrations.
Solid understanding of Release & Change Management processes
Strong problem-solving and analytical skills
self-starter who can dive into complex projects and take it forward with minimal supervision
Experience working with Linux server environments, enterprise collaboration applications, network technologies.
Strong focus on customer service
Experience working with Web Applications, Databases and Web Services (Any technology).

Release & Deployment Manager

Key skills