Lead global teams supporting business operations of production applications critical to health plan administration
Ensure high availability, performance, and security of applications hosted in both on-premises and AWS environments
Collaborate with business leaders, technology teams, and vendors
Manage incidents, monitor applications, schedule integrations, perform data reconciliation and coordinate software deployments
Conduct disaster recovery plans, prioritize service requests and meet SLA/CPI/KPIs
Build high performing teams of US based associates while coordinating with global support leadership
Optimize revenue through high system performance and reliability
Oversee health of enterprise production ecosystem through dashboards

Bachelor’s degree in a related field.
Minimum 12 years of relevant work experience in leading technology and support teams
Experience managing applications using: Java, Web Services, XML, SQL
Exposure to AWS Cloud Environment and on-prem infrastructure
Experience with Incident Management, Release Management and exposure to ITIL practices
Familiar with development, debugging and testing concepts
Experience with Agile tools and methodologies including JIRA, JSM, SCRUM, Kanban
Experience with CI/CD
Experience working for a Healthcare company is preferred
Experience with HealthEdge solutions is desired
Strong planning and coordination skills

Healthcare Technical Operations Delivery Director

Key skills