Work closely with US-based clients to understand their Service Cloud needs and provide strategic guidance on best practices and out-of-the-box solutions.
Configure and customize Salesforce Service Cloud to align with the client's business processes and requirements, integrating AI capabilities where applicable.
Ensure all modifications are thoroughly documented to maintain a comprehensive repository and SOP guides for the sustaining team.
Develop custom solutions using Apex, LWC, and Visualforce to extend Service Cloud functionality.
Ensure seamless integration between Service Cloud and other Salesforce clouds or external systems.
Troubleshoot and resolve Service Cloud issues, providing timely and effective support.
Stay up-to-date with Salesforce releases and Service Cloud updates to leverage new features and functionalities.
Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions.
Participate in code reviews and contribute to the development of best practices while mentoring junior developers and sharing expertise in advanced Salesforce features.
Manage project tasks, timelines, and communication.
Engage with stakeholders, elicit business needs, and manage expectations throughout the project lifecycle.

Proficiency in advanced English, both written and spoken, for effective global communication
Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent work experience
5+ years of experience with Salesforce Development
Familiarity with data migration and integration tools
Familiarity with object-oriented programming
Demonstrated experience in leading complex Salesforce projects.

Nice to Have:

Salesforce and AI certifications (e.g., Service Cloud Consultant, Platform Developer I, Agentforce Specialist)
Experience with AI frameworks and tools, particularly in relation to Salesforce implementations
Demonstrated ability to integrate AI-driven solutions, including Agentforce, to enhance Salesforce functionalities and drive business innovation.
Experience with Agile development methodologies
Knowledge of other Salesforce clouds (Sales Cloud, Experience Cloud)

Health and dental insurance
Meal and food allowance
Childcare assistance
Extended paternity leave
Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
Profit Sharing and Results Participation (PLR);
Life insurance
Continuous learning platform (CI&T University);
Discount club
Free online platform dedicated to physical, mental, and overall well-being
Pregnancy and responsible parenting course
Partnerships with online learning platforms
Language learning platform And many more!

Master Salesforce Service Cloud Developer

Key skills