Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction
Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention
Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services
Identifying and implementing process improvements to enhance customer experience and team efficiency
Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective
Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization

10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions
Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel
Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems
Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred
Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes
Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature
Proficiency in English is essential, and multilingualism preferred
Experience in using AI to streamline account management function is a plus

Director – Account Management

Key skills