Senior Application Engineer

Role Overview

• Provide assistance to product support team on complex technical support via phone and e-mail for both internal and external customers in the areas of selection and application.
• Develop and communicate solutions for unique and complex applications including design and special pricing.
• May travel to resolve field problems that require diagnostics or area of subject matter expertise.
• Participate in industry codes and standard committees to influence industry direction.
• Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
• Identify opportunities for process improvement and work to implement where applicable.
• Continually evaluate our competition to further enhance the company's market place, and use this knowledge to maintain and extend the company's advantage in associated markets.
• Develop, organize and present trainings to internal/external customers and trade associations both onsite and offsite.
• Take a lead role in offsite events including planning, set-up, and organize customer interactions.
• Provide input to business unit leadership for strategic planning process.
• Participates and lead industry associations.
• Will provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Leverage relationships with rep network and sales channel to develop product roadmap.
• May manage complex team projects including determining timelines.
• Document service calls to record data on product questions and field issues.

Requirements

• 6-9 years of relevant work experience in engineering required.
• 2 Year / Associate Degree or equivalent years of job experience required.
• 4 Year / Bachelor Degree preferred.
• Previous experience supervising direct reports preferred.

Benefits

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks