Analyze, plan, design, document and make recommendations to improve business processes to support client’s technological aspirations
Be a supportive bridge between clients, project managers and technical personnel to define, track and communicate business requirements and their expected impact by building basic conceptual data and process models
Create, execute or analyze basic test scenarios to verify that client requirements are built into system design
Help verify that all requirements have been met by approving and validating test results
Exercise your ability to use basic analytical or relational database software — such as Excel or SQL — to quantify the anticipated impact of work

4 or more years of experience in a relevant Business Analyst position
2 or more years of Medicaid and Medicare experience preferred
Familiar with reporting preferably Amazon Connect and/or eGain
Knowledge of computer programming concepts such as configuration, development and batch processing
Advanced knowledge in analytical software such as Microsoft Excel or SQL and other requirement-mapping tools such as Application Lifecycle Management (ALM) tools
Strong client communication skills translating client needs to actionable objectives
Strong analytical and business process re-engineering skills
Strong executive presence and communication skills to deliver messages to business leaders, clients and technical personnel
A leader who motivates others to action and communicates key technical ideas in a digestible way

Business Analyst – Amazon Connect

Key skills