Manage customer queries, sales orders, complaints and processes product and/or manufacturing orders
Process sales and purchase orders, modifications, shipments, warehouse instructions, product imports and escalate complaints across a number of communication channels
Maintain professional and responsive customer communication across all channels
Handle inquiries, complaints, and ensure customer satisfaction
Process and manage customer orders (confirmation, delivery notes, invoicing)
Maintain accurate records of customer interactions
Ensure ERP system accuracy and timely updates
Provide feedback to improve customer service processes
Review and confirm incoming customer orders
Plan and schedule deliveries
Monitor stock availability and coordinate with supply planning
Plan shipments with warehouse and logistics partners
Track shipments and document deliveries
Ensure on-time delivery performance
Collaborate with Finance on foreign currency hedging
Coordinate with Supply Planning, Procurement, Quality, and Warehouse teams
Ensure material compliance with customer specifications
Review and approve invoices from service providers and manufacturers
Support vendor-related claims and inbound processes (supplier to warehouse)
Report vendor and service provider performance issues
Contribute to ERP master data maintenance as needed

Logistics and Customer Service Representative

Key skills