Consumer Lending Operations Servicing Officer I, II, III

Role Overview

• Process branch and department requests, support all consumer lending departments on non-production items
• Review and analyze assigned reports to identify loan errors
• Communicate with members, dealers and others regarding loan documentation
• Respond to inquiries regarding post loan closing and financial transactions
• Perform maintenance functions in various systems
• Notify dealers of short payoffs and outstanding reserves
• Complete CRM requests

Requirements

• High school graduate or equivalent
• Two years Consumer Lending, Title or Office Administration experience which includes direct customer contact
• Excellent organizational, verbal and written communication skills
• Attention to detail and problem-solving abilities required
• Proficient in use of computer, Word and Excel

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays