Process branch and department requests, support all consumer lending departments on non-production items
Comply with all applicable laws, rules, regulations, policies, and procedures applicable and related credit union activities
Understand and maintain a knowledge of all Consumer lending programs
Daily, review and analyze assigned reports to identify loan errors
Take corrective action as needed
Effectively communicate, orally and in writing, with members, dealers and others within the credit union regarding loan documentation or the deficiency thereof
Respond to all phone, mail, email and system generated inquiries regarding post loan closing and financial transactions
Perform maintenance functions, including but not limited to, file maintenance updates in various systems
Notify dealers of short payoffs and dealer reserves owed; actively follow up, via letters and calls, to collect the outstanding reserves
Perform additional research and contact makers as needed regarding aftermarket product contact refunds, IVR Payments, Short Payoffs, and other negotiable items
Complete CRM requests by following up with members, performing file maintenance and preparing letters upon request
Provide prompt, professional, helpful, knowledgeable and courteous member service
Perform other duties as assigned

High school graduate or equivalent
Two years Consumer Lending, Title or Office Administration experience which includes direct customer contact
Must be self-motivated, resourceful, and possess excellent organizational, verbal and written communication skills
Attention to detail and problem-solving abilities required
Must have strong personality traits to handle complex and adverse situations
Proficient in use of computer, Word and Excel

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Consumer Lending Operations Servicing Officer I, II, III

Key skills