Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion
Understand customer goals and workflows to drive outcomes and long-term value
Serve as a trusted advisor on QA and automated testing best practices
Create and execute success plans that clearly link product usage to business impact
Build and maintain alignment with technical and executive stakeholders
Identify risks early, handle objections, and manage escalations with clarity and urgency
Collaborate with sales, product, and engineering to share feedback and improve the customer experience
Own forecasting, renewals, and expansion opportunities across your accounts
Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)

Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders
Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth
Is skilled at engaging VP
and C-level stakeholders, particularly in Product, Engineering, and QA
Thrives in early-stage startups where adaptability, ownership, and initiative are key
Thinks strategically and connects product value to customer business outcomes

Customer Success Manager

Key skills