Manager, Travel Technologies

Role Overview

• Responsible for leading travel technology initiatives, developing and implementing processes for advisor-facing products.
• Overseeing the primary Global Distribution Systems (GDS) Sabre, Travelport+, and Amadeus.
• Managing the Mid Office support team, and handling travel technology projects.
• Supports agents and internal departments in resolving issues that affect multiple points within projects and operations.
• Oversee the Mid-office GDSX Compleat and Travel Technology team.
• Manage and support key applications including ClientBase, Booking Builder, Travelport, Sabre, and Concur Compleat/GDSX.
• Implement and support any additional agent-facing travel products required by Global Travel Collection (GTC) Travel Technology.
• Collaborate with GTC Training for advisor facilitation on GTC products.
• Supervise the Support Desk to ensure Service Level Agreements (SLAs) are met by monitoring team responses and running regular reports.
• Train, motivate, and coach team members to provide efficient customer service, set achievable goals, and monitor progress.
• Lead and manage travel technology projects as assigned by leadership.
• Manage development of business requirements, quality assurance testing, and deployment of enhancements and new product functionalities.
• Collaborate across departments to ensure efficient processes and report errors or issues.
• Evaluate and escalate issues to IT and Operational teams as necessary.
• Continuously improve communication procedures and channels to ensure relevant information is delivered to agents and support teams.
• Create documentation and develop operational processes to streamline procedures.

Requirements

• Minimum 7 years of experience in the travel industry, including operations and project management.
• Minimum 7 years of experience with the GDS Sabre system.
• Minimum 5 years of experience in a management role with direct reports.
• Experience with Travelport Plus and Worldspan is considered a plus.
• Experience with Concur Compleat a must
• Excellent customer service skills and the ability to thrive in a fast-paced environment with multiple responsibilities.
• Strong oral and written communication skills, along with organizational and project management abilities.
• Advanced knowledge of the travel industry.
• A positive, proactive attitude conducive to creative problem solving and solution ownership.
• Flexible hours between 9:00 am – 9:00 pm ET, working 3 days per week from the Beverly Hills office and 2 days per week from home.

Benefits

• choice of two medical plans and two dental plans
• vision insurance
• flexible spending accounts (FSAs)
• company-paid life insurance and AD&D
• optional additional life insurance and AD&D
• disability insurance
• paid parental leave
• paid time off
• 401k Plan with company match
• discounted employee travel options
• access to LinkedIn Learning webinars and courses
• discounted pet insurance and auto, home, & renters insurance