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C2C Collections Process Manager at Minor Hotels Europe and Americas | JobVerse
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C2C Collections Process Manager
Minor Hotels Europe and Americas
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C2C Collections Process Manager
India
Full Time
5 hours ago
No H1B
Apply Now
Key skills
Mentoring
Account Management
About this role
Role Overview
Leverage your proficient knowledge of one or more processes to participate in meeting service levels
Be proactive in ensuring the delivery of a customer focused service to client
Display a developing understanding of Capgemini, the way we do business, the technologies involved and operational processes & procedures we recommend
Identify simple ideas that add value to day-to-day operations or tasks
Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context
Be familiar with standard analysis tools/techniques
Understand KPI measures and their basic impact on profitability
Requirements
Manages a team of Collections Specialists
Manages one or a few large customers on the basis of an Account Management approach
Ensures the implementation and adherence to the agreed collections policy
Responsible for achieving cash collection and ageing targets
Acts as first point of escalation for (jr) Credit Controller
Benefits
Provides mentoring to Credit Controllers
Ensures compliance with established credit management protocols within team
Established and develops relationships with major accounts
Apply Now
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