C2C Collections Process Manager

Role Overview

• Leverage your proficient knowledge of one or more processes to participate in meeting service levels
• Be proactive in ensuring the delivery of a customer focused service to client
• Display a developing understanding of Capgemini, the way we do business, the technologies involved and operational processes & procedures we recommend
• Identify simple ideas that add value to day-to-day operations or tasks
• Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context
• Be familiar with standard analysis tools/techniques
• Understand KPI measures and their basic impact on profitability

Requirements

• Manages a team of Collections Specialists
• Manages one or a few large customers on the basis of an Account Management approach
• Ensures the implementation and adherence to the agreed collections policy
• Responsible for achieving cash collection and ageing targets
• Acts as first point of escalation for (jr) Credit Controller

Benefits

• Provides mentoring to Credit Controllers
• Ensures compliance with established credit management protocols within team
• Established and develops relationships with major accounts