Responsible for owning and maximizing renewal value of a book of business of existing customers
Building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders
Bringing strong business acumen and technical understanding to articulate business value
Highly organized and able to accurately plan, forecast, and prioritize work
Maintaining and reporting an accurate weekly forecast
Customer engagement from onboarding through the entire customer lifecycle
Negotiate and execute renewal contracts in accordance with customer objectives
Prioritize effectively to handle multiple deals simultaneously
Analyze data and leverage tools to identify selling opportunities and business value
Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
Active participant in several customer touch points including Business Value Justification meetings, Business Reviews, and Renewal Meetings
Developing and maintaining long-term relationships with stakeholders in your account portfolio
Travel up to 25%

Minimum of 3 years of experience in renewals or account management; inside or field sales
2+ years relative industry experience
Expertise in SaaS retention and sales process
Excellent knowledge of value driven sales
Excellent problem solving skills with the ability to creatively achieve resolutions
Demonstrated ability to handle multiple tasks in an efficient and professional manner
Strong Communication skills both written and verbal and the ability to present to multiple different personas
Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
Bachelor’s Degree or equivalent experience is preferred

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

Renewal Account Manager

Key skills