Implementation Specialist

Role Overview

• Lead Care Pro Onboarding & Training: Plan and lead in-person and virtual onboarding sessions for groups of 1-15 Care Pros. Oversee the end-to-end process to ensure efficiency and timeliness.
• Manage Client Transitions & Care Planning: Conduct needs assessments with Franchise teams to refine client care information. Verify that care plans meet Honor’s standards for completeness and accuracy prior to transition.
• Own Risk Evaluation & Resolution: Proactively identify and resolve risks across both cohorts. This includes mitigating onboarding challenges for Care Pros and assessing client schedules for potential gaps or service risks.
• Ensure Compliance & Documentation: Maintain expert knowledge of state-specific requirements. Verify necessary employment documentation (e.g., I-9s, licensure) for Care Pros and review client contracts and profiles for regulatory compliance.
• Travel to Franchise Locations (30-40%): Travel frequently to support onsite onboarding activities, attend meetings, and support franchise locations as needed. Some weekend work may be required to support Care Pro onboarding schedules.
• Manage Stakeholder Communication: Act as a primary liaison for Franchise owners and internal teams. Lead external and internal meetings to foster clear communication and timely issue resolution for both Client and Care Pro workstreams.
• Lead Cross-Functional & Team Support: Partner with Field Teams, Market Operations, and Hiring teams to address challenges. Provide additional capacity to other Honor teams during periods of low implementation volume.

Requirements

• High school diploma or equivalent required; Bachelor’s degree or relevant experience preferred.
• Minimum 2+ years in onboarding, training, customer service, or compliance-related roles.
• 3-5 years of experience in healthcare, home care, franchising, or operations preferred.
• Strong organizational skills to manage concurrent Care Pro sessions and Client transitions.
• Excellent verbal/written communication for training groups and refining care plans.
• Understanding of state/federal employment compliance (Care Pro) and care delivery regulations (Client).
• Familiarity with virtual/in-person training methodologies and risk management.
• Ability to operate at both strategic (Client planning) and detail levels (Care Pro documentation).
• Adaptability to shifting priorities and travel schedules.
• Ability to work independently while collaborating with cross-functional stakeholders.

Benefits

• Medical, dental and vision coverage including zero cost plans for employees.
• 401K with up to a 4% match.
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• Generous time off program.
• Mental health benefits.
• Wellness program.
• Discount program.