About this role

Building relationships with clients, key suppliers, and partners.
Measuring success through improved client engagement and satisfaction.
Identifying and informing sales team of opportunities.
Educating clients about the company’s products and services.
Attending to client complaints to facilitate prompt resolution of issues.
Conducting customer satisfaction surveys to enhance client satisfaction and engagement.
Collaborating with internal departments to meet client expectations.
Active input into the Salesforce CRM system.

At least three years of work experience in a role that requires sales, business development, product support or relationship management skills.
Excellent communication skills are crucial for building relationships and addressing client inquiries.
Problem-solving: adept at resolving client issues effectively.
Collaboration: working closely with sales and marketing teams to boost profitability and customer satisfaction.
Analytical skills: analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.
High School or better.

Key Account Manager

Key skills