IT Support Specialist – 2nd & 3rd Level
Germany
Full Time
2 hours ago
No H1B
Key skills
MySQLCommunicationRemote Work
About this role
Role Overview
- Primary point of contact for customers in 2nd and 3rd level support
- Analyze and customize customers' business processes
- Support customers with technical and functional inquiries
- Independent communication with customers, by phone and in writing
- Careful documentation of support cases and contribution to improving software solutions
Requirements
- Completed vocational training in IT (e.g., IT specialist, IT business administrator)
- Solid knowledge of current database systems (especially MySQL)
- Excellent German language skills, spoken and written
- Structured, meticulous, and solution-oriented analysis of complex issues
- Responsible and reliable team player
Tech Stack
- MySQL
Benefits
- Flexible working hours
- Mobile working / remote work
- Free parking
- Good transport links
- Individual training and development opportunities
- Strong prospects for advancement
- Company pension scheme
- Employee savings contributions (Vermögenswirksame Leistungen)