Technical Customer Support Specialist
Germany
Full Time
2 hours ago
No H1B
Key skills
Sales
About this role
Role Overview
- Provide technical support for the setup of telephone connections and Wi‑Fi.
- Act as the point of contact for customers facing various issues.
- Identify sales opportunities and manage existing customer accounts.
- Support field technicians by providing telephone-based assistance.
Requirements
- Confident user of Windows.
- Able to quickly learn processes and use digital tools.
- Enjoy interacting with customers.
- Patient and courteous manner.
- Fluent in German, both spoken and written.
- Bonus: prior technical knowledge (xDSL and fiber optics) is an advantage.
- Lateral entry/career changers welcome.
Benefits
- Compensation package: our internal pay scale offers, in addition to an annual one-off payment, an annual inflation adjustment.
- Company pension scheme
- Childcare subsidy
- Additional childcare days
- Flexible working hours
- Mobile/remote working
- 30 days of annual leave
- Family-like working atmosphere
- Informal, first-name culture
- Joint events such as summer parties, Christmas parties, and after-works
- Best staff restaurant in Northern Germany with a variety of culinary options