Ecommerce Account Manager – Amazon

Role Overview

• Develop and implement strategies to drive brand visibility, sales, margin, and conversion across Amazon.
• Drive Amazon marketplace growth through effective product listing management, brand store experience, pricing strategies, content, advertising, A/B test strategies, and performance optimization.
• Lead and build the vendor management relationship as the day-to-day contact and acct lead for JID (or SID).
• Partner with the Ecomm Content Manager to monitor and improve digital shelf performance: glance views, SEO, PDP quality, content score, image accuracy, and product discoverability.
• Build promotional calendars to maximize ROI and partner engagement and work to secure promotional approval through compelling and analytical business case creation.
• Oversee marketplace compliance, operational performance and account health while optimizing FBA inventory, FBM procedures, and logistics to ensure JSG meets & exceeds Amazon benchmarks.
• Troubleshoot operational issues with Vendor Central including PO issues, chargebacks, and cases.
• Conduct competitive research and category analysis to uncover whitespace opportunities, identify high-velocity listings, and guide channel expansion.
• Partner with marketing to develop and execute content enhancements plans, paid media campaigns, SEO/SEM, A/B test strategies, and personalization initiatives that enhance visibility and conversion.
• Monitor performance through creation and usage of dashboards and analytics tools, providing actionable insights and strategic recommendations.
• Stay current on Amazon, marketplace, and general ecommerce industry trends, platform updates, and best practices to inform strategies and unlock new revenue streams.
• Collaborate with cross-functional teams (Product, Brand, Merchandising, Supply Chain) to align growth initiatives, program execution, and go-to-market strategies.
• Lead strategic planning for both near-term execution and long-term (3-year horizon) channel growth.

Requirements

• Bachelor's degree in Business or Marketing preferred
• A minimum of 5+ years’ previous experience in Ecommerce Account Management & Marketing, Amazon experience required
• Experience marketing a global brand in the ecommerce space, B2B preferred
• Proven ability to assess Ecommerce business and develop a marketing/merchandising strategy to drive growth
• Excellent communication and interpersonal skills, with a collaborative approach to working with customers and internal partners
• Demonstrates proficiency in Microsoft Office applications, PIM, DAM, Commerce platforms as well as other marketing tools

Benefits

• comprehensive medical, dental, and vision coverage
• flexible hours and alternative work arrangements
• 401K plan with company match
• company-paid short and long-term disability insurance
• generous paid time off
• personal days
• robust employee wellness program