Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
1+ year of customer service experience, ideally in a fast-paced contact center.
Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred.
Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
A genuine passion for helping others with a proven track record in customer-facing support roles.
Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
Open availability for all shifts, including days, evenings, nights, weekends, and holidays
to support our customers during peak times.
Must successfully pass a criminal background screening.
Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible desktop or laptop, wired high-speed internet, a webcam, a mobile phone, and a wired headset.

Roadside Assistance, Customer Service Representative

Key skills