Support with operational tasks related to E-Billing invoice submission & update lawyer rates
Process improvement and new technologies implementation
Processing invoices through eBilling platforms in line with agreed procedures
Providing accrual reports to DLA Piper clients
Providing outstanding invoice reports to Credit Control Hubs
Maintaining rate card in Finance & eBilling systems
Cooperating with Pricing team in order to set up client/global agreements
Communication with internal & external customers according to E-Billing & Charge Out Rate Queries
Implementing new eBilling clients compliant with written instructions
Managing Finance User Access process
Maintaining new lawyers set up in Finance system
Updating process documentation
Supporting Analysts & Junior Analysts in their daily tasks
Seeking opportunities for process improvements
Supporting Team Leader in coordination of team’s workload, reporting & process improvements
Performing all activities in line with agreed timeliness
Processing various ad-hoc complex requests related to E-Billing & Charge Out Rate area

Very good English skills required, other languages will be a strong asset
University degree (preferable in accounting) or students/graduates able to work full time
Ability to interact appropriately and effectively with customers (customer focus, expectations management skills)
Ability to work in international diversified professional environment
Willingness to learn new systems and tools supporting the daily work
Very good knowledge of MS Office
Highly developed interpersonal and communication skills: team work, patience, working well in fast-paced and changing environment, can-do attitude, diplomacy, discretion
Focused on providing excellent customer service: a professional approach, score highly in terms of commitment and internal client care
Experience of working in a Global Service Centre environment will be a strong asset

Finance Operations Specialist

Key skills