About this role
Role Overview
- Manage day to day operations inside the DBP admin portal
- Configure laundry services, pricing by bag weight or item type, subscriptions, and service add ons
- Maintain service categories such as wash and fold, dry cleaning, specialty garments, and recurring plans
- Manage delivery zones and route assignments to ensure correct pickup and drop off coverage
- Maintain cutoff times, scheduling windows, and service capacity limits
- Oversee all active pickups and deliveries for the week
- Monitor recurring subscription customers and future scheduled pickups
- Review and resolve failed payments prior to route finalization
- Coordinate changes to pick up times, skipped services, and special instructions
- Ensure routes are accurate and aligned with driver capacity
- Monitor credit card and ACH usage
- Manage refunds, disputes, and failed payment recovery
- Serve as escalation point for complex customer issues, providing assistance through phone calls and emails
- Produce weekly reports covering order volume, revenue, average order value, subscription retention, and failed payment rate
Requirements
- 2
- 5 years of experience in ecommerce operations, logistics, or subscription based services
- Experience managing delivery or field service operations preferred
- Strong comfort working inside admin dashboards and spreadsheets
- Understanding of billing and highly detail oriented with strong problem-solving ability
- Ability to manage time sensitive operational cycles