Provide leadership to Welocalize employees working onsite on client premises
Serve as a liaison between Welocalize and the client to meet client needs and goals
Work with client and other project managers to coordinate testing efforts and schedule resources
Meet with client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation
Collaborate with project managers, testers, and producers to keep testing schedules on track
Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance
Guide tester/reviewer candidates through tryouts, serving as primary contact
Manage onboarding procedures for new testers/reviewers
Report to Welocalize management about onsite activities, team performance, client feedback, and requests
Actively seek feedback from client about team's performance and identify challenges in workflow

2+ years experience in the QA, localization or globalization industry
Bilingual
In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience
Project management experience and/or training
Multilingual
Knowledge of basic HTML and Unicode
Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)
Experience writing and editing QA plans
Familiarity with photo editing and desktop publishing
Training in conflict resolution or mediation

Vendor Project Manager

Key skills