Provide leadership and support to the manager of a Family Agency
Manage a team of technical advisors, advisory managers and beneficiary service advisors
Oversee the organization, performance and quality of service delivered to beneficiaries
Drive continuous modernization and improvement of services
Oversee the activities of a territorial project advisor and social workers
Foster collaboration and synergy within the team between reception and social work

SAM diploma or proven experience managing administrative or social teams (operations/reception)
Strong managerial aptitude and proven management experience
Strong organizational skills and attention to detail
Excellent interpersonal skills and a team-working spirit
Proactive, with the ability to propose improvements and drive innovation

Manager, Beneficiary Services Department

Key skills