Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence
Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
This is a client-facing role requiring approximately 10% travel.

High School Diploma, GED or equivalent certification
At least 4 years of payments industry experience within financial services
Bachelor’s Degree in Business, Finance, Information Technology, Engineering (preferred)
6+ years of payments industry experience within financial services (preferred)
Experience influencing key stakeholders, executive level clients or internal business partners (preferred).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Lead Account Executive – Merchant and Acquirer Support

Key skills