You are responsible for delivering outstanding customer service to our clients.
This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
This is not a sales role — there are no outbound sales calls; customers contact you.

You have some professional experience in telephone-based customer support.
Experience in a bank or in financial services is a plus but not required.
You are interested in international financial markets and financial products.
You have excellent German language skills, both written and spoken.
English skills are an advantage.
You are confident using a PC and have a good affinity for internet and software applications.

Attractive compensation
A multi-week, structured onboarding program with individual training on our trading platform and financial products by our in-house trainer, plus extensive hands-on training with your personal mentor
Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our chef — suitable for meat-eaters, vegetarians, and vegans
An annual training budget of up to €2,000 for professional development related to your role
Company-supported in-house language courses subsidised by LYNX at very favourable rates
45% contribution towards the company pension plan
Discounts with Urban Sports Club
Local and international summer and Christmas parties, as well as regular team events

Trading Support Agent – Customer Service Representative

Key skills