Customer Service Representative III

Medtronic is a global healthcare technology company that champions healthcare access and equity for all. As a Customer Service Representative III, you will provide timely telephone support to customers while entering data into the Medtronic Business System, ensuring a positive and professional interaction.

Responsibilities:

• Properly documents product complaints, service requests and inquiries generated by customers
• Issues Return Goods Authorizations to return reported product for service and/or exchanges
• Creates, coordinates, tracks and provides follow up for customers on Sales Orders
• Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist
• Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers
• Possesses basic understanding and knowledge of products supported and service lines
• Receives and processes fax, mail and/or on-line network inquiries
• Reviews daily routine reports for accuracy of data entry
• Contacts customers as follow up to open Return Goods Authorizations
• Provides weekly updates of all open orders and RGAs in order to properly close out any aged requests

Requirements:

• High School diploma or equivalent
• Minimum of 4 years of relevant experience in Customer Service or Healthcare
• Medical device experience