Trading Support – Customer Service Representative

Role Overview

• You are responsible for delivering excellent customer service to our customers.
• This includes handling customer inquiries and complaints.
• Providing information about our products and services.
• Resolving customer issues by phone and e-mail.

Requirements

• You have initial professional experience in telephone-based customer contact.
• Experience in a bank or in financial services is a plus but not required.
• You are interested in international financial markets and financial products.
• You have excellent German language skills, both written and spoken.
• English skills are an advantage.
• You are confident using a PC and have an affinity for the internet and software.

Benefits

• Competitive compensation
• A multi-week, structured onboarding with tailored training on our trading platform and financial products by our in-house trainer, plus comprehensive hands-on training with your personal mentor
• Free snacks, fruit & vegetables, beverages and a daily hot lunch prepared by our chef — with options for meat-eaters, vegetarians and vegans
• An annual professional development budget of up to €2,000 for training related to your role
• In-house language courses subsidized by LYNX at favorable rates
• 45% employer contribution to the company pension plan
• Discounts with Urban Sports Club
• Local and international summer and Christmas parties, plus regular team events