Application Support Specialist, Document Management Unit

Role Overview

• Support IT applications to resolve incidents and handle access management
• Develop and maintain IT services and IT Assets related documentation, knowledge, instructions and artefacts, including disaster and IT service recovery plans, root-cause analysis and third parties’ management.
• Analyzing and implementing IT service and process controls, and helping assess, identify, and mitigate potential risks.
• Support on the implementation of IT processes and respective controls within the area of responsibility, and report respective status and KPI-s.
• Prepare regular reports on IT services incidents, security, operations performance, utilization, license usage, risk assessments, and compliance for senior management and regulatory authorities.
• Coordinate IT Services security hardening and vulnerability management.
• Collaborate with cross-functional teams to resolve issues, improve system functionality, and develop best practices and standards.
• Training and mentoring on specialized technologies and tools and providing support as an SME to improve capabilities and processes.
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment.

Requirements

• 2+ years of experience in IT services management (ITSM) and production support
• Knowledge in Windows/Linux OS and/or AWS cloud for troubleshooting
• Critical thinking and problem-solving skills, with the ability to analyze complex situations and implement effective solutions
• Ability to communicate at all levels within the organization
• Experience in document management services is a huge plus
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.

Tech Stack

• AWS
• Cloud
• ITSM
• Linux

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor