Provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services
Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
Conduct online demonstrations to explain software functionalities to existing customers as needed
Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
Determine potential for sales opportunities and forward sales leads to the responsible teams
Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Follow up on outstanding service issues to ensure customer success

High School diploma or GED, Associates or Bachelors degree in relevant field or equivalent work experience is preferred
1+ years prior work experience in a high volume call-center, customer care role is highly preferred
Advanced knowledge of Windows® operating systems is required
Intermediate knowledge of MS Office software is required
High level of IT and technical knowledge with interest in the IT field
Portuguese & English Fluency Required (business level)

Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code

Junior Customer Support Specialist, Portuguese Required

Key skills