Support IT applications to resolve incidents and handle access management
Develop and maintain IT services and IT Assets related documentation, knowledge, instructions and artefacts, including disaster and IT service recovery plans, root-cause analysis and third parties’ management.
Analyzing and implementing IT service and process controls, and helping assess, identify, and mitigate potential risks.
Support on the implementation of IT processes and respective controls within the area of responsibility, and report respective status and KPI-s.
Prepare regular reports on IT services incidents, security, operations performance, utilization, license usage, risk assessments, and compliance for senior management and regulatory authorities.
Coordinate IT Services security hardening and vulnerability management.
Collaborate with cross-functional teams to resolve issues, improve system functionality, and develop best practices and standards.
Training and mentoring on specialized technologies and tools and providing support as an SME to improve capabilities and processes.
Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment.

2+ years of experience in IT services management (ITSM) and production support
Knowledge in Windows/Linux OS and/or AWS cloud for troubleshooting
Critical thinking and problem-solving skills, with the ability to analyze complex situations and implement effective solutions
Ability to communicate at all levels within the organization
Experience in document management services is a huge plus
Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.

Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
We care about giving back to society, therefore, you will get additional days off for volunteering purposes
We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
Access to tools and resources that help you feel good and be productive at work and in life
Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
Enjoy special offers & pricing for products and services provided by Luminor

Application Support Specialist, Document Management Unit

Key skills