Technical support and problem solver: first point of contact for technical questions from customers and service partners worldwide
Analyze faults by phone or e-mail and support commissioning activities
Handle complaints in a structured manner, find solutions and document them
Undertake international assignments (approx. 20%) and perform maintenance and complex fault analyses
Work closely with R&D, quality management and production to improve products and service processes
Provide technical support to service partners

Completed electrical/electrotechnical training (e.g., electrician, electrical technician, or equivalent qualification)
Initial professional experience in technical support, ideally as a service technician
Solid technical understanding and confident ability to read and interpret wiring diagrams/schematics
Independent and structured working style
Strong customer orientation and excellent communication skills
Willingness to travel (approx. 20%) and flexibility
Good written and spoken German and English
Valid Class B driver’s license (car)

Flexible working hours (flexitime) and the option for mobile/remote work for a good work–life balance
Attractive compensation, including holiday and Christmas bonuses
Company bike leasing (JobRad) and corporate benefits
Regular company events and a collegial working atmosphere
Planned travel instead of permanent field service
Varied tasks with technical depth
Structured onboarding and targeted development opportunities
A close-knit team with short decision-making paths

Customer Service Technician — Technical Support

Key skills