Coordinate day to day staffing and task delegation within customer service group
Adjusts systems, processes and procedures to create a standard and efficient way of working
Provide first level of call escalation for customer complaints or issues
Respond to Customer and internal reporting and information gathering inquiries
Complete advanced research required information using available resources
Identify and escalate priority issues
Identify and provide training needs to customer service team
Submit license/permit application for new customers and maintain ongoing renewals and registrations
Research license/permit requirements for new jurisdictions
Learn and keep up to date with applicable NFPA and IFC codes
Communicate internally with sales representatives and district managers, regarding location specific compliance requirements
Communicate externally with agency officials, regarding issues of non-compliance, licensing needs, and regulatory requirements
Correct issues of non-compliance at the office-level and communicate with other stakeholders to ensure other corrections are made at the field-level or customer-level
Maintain organized records of up to date existing licenses
Work with employees from multiple departments and regulatory agencies to provide exceptional customer service, related to compliance needs

Applicable state or regulatory Cylinder Filling Certification or similar – Preferred
5+ years of experience
Strong research skills, attention to detail, organizational skills
Strong attention to detail
Proficient with Microsoft Word and Excel
Ability to multi-task
High level of organization
Ability to prioritize tasks and duties
Confident working independently, as well as part of a team
Prior experience with specialized customer maintenance, accounting, or routing software

Great Benefits : Including medical, vision, dental insurances, amongst others.
Life Insurance : Financial protection for you and your family.
Community Volunteering Day : A paid day off to give back to the community and make a difference.
Paid Time Off : Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
Retirement Savings Plan : Employer contributions to help you save for the future.

Office Operations Manager

Key skills