Manager, Technology Solutions and Digital Products – Mid

Role Overview

• Assist Commercial and Operations teams in bids, quotes, and proposals by providing basic technology advice to meet customer requirements.
• Participate in customer meetings as a subject matter expert.
• Collaborate across teams to help identify business needs and develop simple project plans; break down tasks into actionable items for the team.
• Support tracking of the team's progress to ensure alignment with project timelines.
• Help identify technology opportunities and provide recommendations as needed.
• Assist in evaluating products to spot gaps or issues based on feedback from the market and end-users.
• Contribute to product development by integrating feedback and requests.
• Review product specifications and costs to align with market potential and future growth.
• Support the development of product materials to aid commercial activities.
• Assist in training team members on new products and launches.
• Collaborate with cross-functional teams to help develop marketing tactics and pricing strategies.
• Assist in identifying and addressing internal or external challenges.
• Support the presentation of product performance updates to management.
• Help in streamlining business processes to support IT and business goals.
• Implement solutions within set deadlines.
• Provide support for service delivery activities such as data migration, testing, and training.
• Help develop and implement customer migration plans to ensure smooth transitions.
• Assist in identifying and resolving migration issues.
• Support change management activities to facilitate business transformation.
• Help identify impacts of technology changes and provide basic solutions to maximize positive outcomes.
• Provide post-implementation support as needed.
• Assist in establishing processes and best practices to ensure quality customer solutions and service delivery.

Requirements

• Substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level (preferred Over 6 to 10 years).
• This is a regional role. Regional experiences, experience in handling three or more countries or exposure to an MNC environment is advantageous.
• Preferred Experience leading a team of 4 to 8 people (Over 2 to 4 years)

Benefits

• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program