Provide hands-on onboarding and configuration support for FRS’ eMaint CMMS customers
Learn the ins and outs of our X4 and X5 applications
Guide customers through their implementation journey
Become a subject matter expert in eMaint’s X4 and X5 CMMS platforms
Guide new customers through onboarding to help them achieve quick time‑to‑value
Serve as a trusted advisor, offering CMMS best practices and strategic recommendations
Coordinate and deliver product training, configuration sessions, and workflow discovery
Assess customer processes and provide actionable insights for optimization
Build and manage implementation project plans to drive customer outcomes
Create and deliver customer‑facing dashboards and reports within the application
Continuously identify opportunities to improve onboarding experiences
Collaborate closely with Customer Success to ensure effective post‑implementation handoffs
Troubleshoot technical issues during live calls while documenting accurately and clearly
Contribute to departmental growth by creating or updating product and SOP documentation
Work as part of a supportive, collaborative team helping customers across diverse industries

Bachelor’s degree or equivalent professional experience
3+ years of CMMS experience (implementation experience a plus)
Strong analytical and problem‑solving skills, including mechanical aptitude
Excellent verbal and written communication skills for diverse audiences
Ability to work independently and manage multiple priorities in a fast‑paced environment
Strong organizational skills and a proactive, customer‑centric mindset
Professional working proficiency in English
Customer service or customer‑facing technical support experience (nice-to-have)
Fluency in Spanish (a plus)

Implementation Consultant

Key skills