Account Manager

Role Overview

• Manage a fixed portfolio of clients and build long-term relationships.
• Provide software and online marketing consultation for our product.
• Manage customer satisfaction and act as the central point of contact for all client inquiries.
• Represent Digistore24 at client events, business lunches, and trade shows.

Requirements

• Strong communication skills: You communicate clearly and tailored to your audience.
• Conflict resolution: You defuse potential conflicts with tact and a solution-oriented approach.
• At least two years of experience in customer support or account management.
• Nice to have: basic knowledge of HTML and CSS, and experience in online marketing.
• Organizational skills: You work in a structured and reliable way and can set priorities independently.
• High motivation: Our industry is constantly evolving. To advise your clients as an expert, you continuously follow current trends and enjoy independently diving into new topics.

Benefits

• 100% remote: Work permanently from home.
• Work up to 170 days per year from another EU country (additional countries negotiable).
• Use our partner's coworking spaces up to 3 days per week.
• 30 days of annual leave.
• Clear structures: Flexible working hours (flextime) coordinated with your team.
• No rigid development plans: Your career development is tailored to your strengths.
• Flat hierarchies and short decision-making processes: Benefit from the stability of a highly successful German high-tech company that has retained its start-up spirit.
• Self-directed, results-oriented teams: Work in a culture that emphasizes ownership, autonomy, and direct feedback instead of micromanagement.
• We provide modern equipment for your work.
• International, collaborative culture: Work with an international team of dedicated, smart professionals.
• Team lunches with meal voucher credit (e.g., Lieferando).
• Real human connection: Enjoy spectacular team events across Europe and build relationships beyond the screen.
• Ownership from day one: You won't be a small cog in the machine but an important member of an A-player team, receiving personal support (and challenges) from team leadership, including monthly one-on-one meetings.