Customer Success Manager

Role Overview

• You lead successful onboardings for new users and ensure they quickly reach the milestones of their individual use cases.
• You build a network of customers and maintain long-term relationships with them.
• You conduct trainings and workshops for our customers and ensure they can leverage the full potential of our software.
• You understand the specific requirements and goals of our customers and advise them on market best practices.
• You collect feedback from our customers, analyze it, and pass it on to our product team to drive continuous improvements to our solution.
• Our goal is to act proactively to identify potential churn risks early and develop solution strategies collaboratively.
• You identify upselling opportunities by demonstrating the added value of additional use cases, locations, and collaborations on our platform to our customers.
• You regularly prepare reports on the status, satisfaction, and growth of our customers.
• You work closely with the sales, marketing, and product teams to ensure customer needs are met.

Requirements

• You are a native German speaker and fluent in English, both written and spoken.
• You have prior experience in Customer Success, Account Management, or Sales, ideally within a B2B SaaS environment.
• Communication is one of your strengths, and you enjoy proactively engaging with people.
• You have a solid understanding of technical concepts and the ability to explain them clearly.
• You enjoy solving problems and proactively tackle challenges to find solutions.
• You think strategically and plan ahead.
• You value a hands-on approach.
• You are team-oriented.

Benefits

• Modern office in the heart of Berlin-Mitte — Linienstraße
• Investment in your future with an annual learning budget of €500
• Additional financial incentives: monthly non-cash benefit of €50 or Urban Sports Club membership
• Free refreshments: always-available quality coffee, tea, spritzers, fresh fruit, beer or wine
• Flexibility and balance with flexible working hours and home office options
• Be part of a global adventure in an international, fast-growing SaaS startup
• You can take on a lot of responsibility
• An international team with flat hierarchies and open feedback