You lead successful onboardings for new users and ensure they quickly reach the milestones of their individual use cases.
You build a network of customers and maintain long-term relationships with them.
You conduct trainings and workshops for our customers and ensure they can leverage the full potential of our software.
You understand the specific requirements and goals of our customers and advise them on market best practices.
You collect feedback from our customers, analyze it, and pass it on to our product team to drive continuous improvements to our solution.
Our goal is to act proactively to identify potential churn risks early and develop solution strategies collaboratively.
You identify upselling opportunities by demonstrating the added value of additional use cases, locations, and collaborations on our platform to our customers.
You regularly prepare reports on the status, satisfaction, and growth of our customers.
You work closely with the sales, marketing, and product teams to ensure customer needs are met.
Requirements
You are a native German speaker and fluent in English, both written and spoken.
You have prior experience in Customer Success, Account Management, or Sales, ideally within a B2B SaaS environment.
Communication is one of your strengths, and you enjoy proactively engaging with people.
You have a solid understanding of technical concepts and the ability to explain them clearly.
You enjoy solving problems and proactively tackle challenges to find solutions.
You think strategically and plan ahead.
You value a hands-on approach.
You are team-oriented.
Benefits
Modern office in the heart of Berlin-Mitte — Linienstraße
Investment in your future with an annual learning budget of €500
Additional financial incentives: monthly non-cash benefit of €50 or Urban Sports Club membership